FREQUENTLY ASKED QUESTIONS
VENDORS / END USERS
a global marketplace for Healthy food , connect restaurants & homemade cuisines with Healthy food seekers to satisfy their needs.
You can contact us anytime through live chat or call us our hotline number (we operate 24 hours) or send your feedback through the “Feedback” tab.
No , this is a private information we advice you to don’t share it with anyone.
you can contact us via info@homeats.com
SATICILAR
Connect restaurants and home cuisines with customers to make more money and help you to grow your brand. also we provide delivery services.
We have free trial then it will start only with $5 per month for starter plan.
It depends on the area and how active you are, but we sure we will provide you with exception utility that will go beyond your expectations.
We recommend you to avoid canceling so you can have loyal end users who constantly order from your store however if you have an emergency and you have to cancel the order we are supporting you without harming our consumers rights in the term of our cancelation policy.
we are providing flexible work environment … you can easily go to Console menu and switch your online status to Offline
Very easy! You will add your menu items with our team and then you will be ready to sell your food online!
Sure! Vendors have wide options of plans they can choose or upgrade from on to another which suits their needs.
After the free trial ended we will inform you that we will start to charge you based on the selected plan.
Yes by taping on more then subscription after that you will find all of your subscribtion information and you will find option to cancel your subscribtions
Download the ‘Homeats’ App from Play/App store. Open the app and you can login/sign up using your Facebook, Google or email account. The app will send an OTP to your registered account (if already registered before) to authenticate and allow you to use the app then you will fill some informations about your and the business then you will recive a call from us to finalize the process.
Yes, we have very attractive point system you can use it to get offers, discounts & you can get rewards and goals.
Diet food, athlete food, children food, special food, After surgery food, gluten-free. etc.
Sure you have unlimited number of addresses you can order food for it, if we cover the area.
Sure you have unlimited number of addresses you can order food for it, if we cover the area.
End User
Provide wide food options such as healthy, Diet, traditional and homemade food.
Go to Homeats app, log in with your account, then place an order from your favorite restaurant.
Yes, we provide online payment and cash on delivery as well
After 10 minutes from placing it you can cancel the order , after passing the 10 minutes you need to contact support to cancel your order.
After selecting order items then you need to go to Cart then you will choose address after that you will be able to choose a future date & time for your order from the calendar 📆.
For sure, we have calories calculator with indications will help to to track your daily calories easily, just tap on diet button in the main screen & you will access the calculator.
We have professional doctors & nutrition’s that you can consult anytime you want .. scroll the list from diet section .. choose one of them book one of the available times & congratulation you got your appointment.
You can reach charity section by opening the app choose charity from main page then you can choose the organization after that you can pick whatever you want to the cart then finally complete the payment & Homeats will deliver the food to the charity.
Yes, you can find special order tap in vendor page , it’s specially for catering orders. tapping it will open a chat with the chef to get your offer.
We are showing it according to distance, near first & you have filter which makes you able to show them according to specific criteria such as reviews, cosine, etc.
Yes we have very attractive point system you can use it to get offers, discounts & you can get rewards and goals.
Diet food, athletes food, children food, special food, After surgery food, gluten-free. etc.
You first is our slogan & we have taken a number of important actions, focused on extreme safety measures for restaurants, Hosts , Cuisines and Drivers for example : we have professional courses for hygiene & food safety all restaurants Have to take it and path our test then a visit from our audits will confirm to perform online , also we have continuous audits visits to ensure the quality of achieving the criteria.
Sure, you have unlimited number of addresses you can order food for it , if we cover the area
We are showing it according to distance, near first & you have filter which makes you able to show them according to specific criteria such as reviews, cuisine. etc.
You first is our slogan & we have taken a number of important actions, focused on extreme safety measures for restaurants, Hosts , Cuisines and Drivers for example : we have professional courses for hygiene & food safety all restaurants Have to take it and path our test then a visit from our audits will confirm to perform online , also we have continuous audits visits to ensure the quality of achieving the criterias.
Switching Costs
Homeats vendors will incur high costs if they decide to switch from Homeats
Get Others to Do the Work
Homeats applied a unique marketing strategy by involving its vendors in the marketing activities which reduces the cost of marketing and the number of underutilized laborers.
– Homeats Academy ( Professional cources in hygine ,photography,styling,ingriedent selection , packaging ) owners can learn & practise.
– Grow up Thier business by raising the awarness of the brand also the quality of their identity like logo , photos .. etc)
– Business support ( providing professional help from our experts in Business development , marketing, sales, customer service and Tools )
– Provide B2B deals to raise the quality & wide offerings for income sources.
Our customer care team is on hand to support our customers with any outstanding queries or complaints.
You can find healthy food, traditional food, sea food, Italian, Turkish, chinses, Japanizes also special kinds like after surgery food, keto, lowcarb. Etc.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Yes we have pickup orders availability you can select it from delivery options during ordering process.
After going to the Cart to finalize order payment you will find coupon codes section where you can place your Code and enjoy the offer.
We are doing our best to deliver the best experience you can ever got. However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Homeats app to speak to our customer service team and report any issues.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to contact the restaurant to overcome this challenge and make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s or Restaurant control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
You can contact help to inform us with the situation to handle the situation so make sure To double-check your contact and address details to keep in contact with help. If restaurant didn’t start cooking or packaging process we will try to postpone the time otherwise our driver will try to contact you before moving to your location and wait for 10-15 min then he will leave.
You will receive a full refund if an order is cancelled or rejected and you should expect to receive this within approximately hours, however there may be some delay depending on your arrangements with your card provider.
You can write a special note you will find a box with special note title in cart page
Sure by inviting new users and they sign up and order you will receive rewards coach invite a friend function in the app to get more information’s
Sorry, this offer is only valid for new users of Homeats. And don’t keep making accounts, we’ll know! (And you wouldn’t like us when we’re angry).
There is! It’s available free on the App Store and Google Play.
we will be operational 24×7 however availability of restaurants at all hours also depends on operational hours of restaurants in your area.
You can contact our customer service team via the help function in the app and we’ll do our best to solve the Issue.
You can’t place orders without creating your account on Homeats, but it is always recommended to create an account and then proceed as it helps us in assisting you in a better way and it also simplifies placing orders in future.
Yes you can track your order life.
Yes. You can view the latest restaurant offers in offers banner.
Yes, it’s available we are accepting all of the currencies.
If you entered the wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically email you a verification link where you need to unblock your account. In this email, we will also ask you to choose a new password.
I paid online and then my order was cancelled. How long will it take for my online payment to be refunded?
yes there is my orders tab which you can order and previous order.
Throuh special note box in cart page.
Open homepage then more after that address then add new address.
You can leave a note for him or you can contact him via messages or you can make a call in emergincy
Yes. After receiving the order you will be able to leave a review for the food and the driver.
